Privacy Policy

1. Data controller

The data controller responsible for your personal information is the Suvree operating entity for your registration site. For privacy requests, contact support@suvree.com.

2. Information we collect

Depending on how you use the Platform, we may collect:

• Account data: email address, password (stored as a secure hash), name, country, language preferences;
• Profile and demographic data: age range, gender, employment, household information, and other attributes you provide for survey matching;
• Survey data: responses, completion status, session metadata, and quality scores;
• Transaction data: points earned, redemptions, payment identifiers needed to deliver rewards;
• Technical data: IP address, device type, browser, operating system, timestamps, referral URLs;
• Communications: messages you send via Contact Us or support channels;
• Fraud-prevention signals: duplicate account indicators, velocity checks, and device fingerprints where permitted by law.

3. Sources of information

We collect information directly from you, automatically through cookies and logs, from research partners when you complete studies, and from service providers that help us operate the Platform (such as email delivery or payment processors).

4. Legal bases for processing (EEA/UK)

Where GDPR or UK GDPR applies, we rely on: (a) contract — to provide the Platform and process redemptions; (b) legitimate interests — fraud prevention, analytics, and service improvement balanced against your rights; (c) consent — where required for marketing or optional profiling; (d) legal obligation — tax, accounting, or regulatory requests.

5. How we use information

We use personal information to:

• Create and administer your account;
• Match you with relevant survey opportunities;
• Validate completions and calculate rewards;
• Process redemptions and prevent fraud;
• Communicate service updates, security alerts, and support responses;
• Analyze aggregated usage to improve the Platform;
• Comply with legal obligations and enforce our Terms.

6. Sharing with research clients and partners

We share survey responses and limited profile attributes with clients commissioning research, typically using pseudonymous member IDs. Clients must use data only for research purposes under contractual confidentiality obligations. Where a study requires identifiable participation, we will disclose that before you begin and obtain consent if required.

7. Service providers

We use vetted processors for hosting, email, analytics, customer support, and payment fulfillment. They may access personal data only to perform services for us and must protect it consistent with this Policy.

8. Marketing communications

We may send survey invitations, account notices, and promotional emails related to the Platform. You can opt out of non-essential marketing via unsubscribe links or account settings. Transactional messages (security, redemption confirmations) may still be sent.

9. Cookies and similar technologies

We use cookies, local storage, and similar tools for authentication, session management, security, and analytics. You can manage cookies in your browser; disabling essential cookies may limit functionality such as staying logged in.

10. International data transfers

Your data may be processed in countries other than your own, including where our servers or partners operate. When transferring data from the EEA/UK, we implement appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms where required.

11. Data retention

We retain account and transaction records while your account is active and for a reasonable period afterward for fraud prevention, dispute resolution, and legal compliance. Survey response data retained by clients is governed by their policies. You may request deletion subject to exceptions (e.g., open redemptions, legal holds).

12. Security

We implement administrative, technical, and organizational measures including encryption in transit, access controls, and monitoring. No online service is completely secure; please use a strong unique password and report suspicious activity to support@suvree.com.

13. Your privacy rights

Depending on your location, you may have the right to access, correct, delete, restrict, or port your personal data, and to object to certain processing. Submit requests to support@suvree.com. We will verify your identity before fulfilling requests and respond within applicable legal timelines.

14. European Economic Area & United Kingdom

If you are in the EEA or UK, you may lodge a complaint with your local supervisory authority. Our lawful bases and retention practices are described above. You may withdraw consent at any time where processing is consent-based, without affecting prior lawful processing.

15. United States state privacy laws

Residents of California and certain other U.S. states may have additional rights including knowing categories of data collected, requesting deletion, and opting out of "sale" or "sharing" as defined by local law. Suvree does not sell personal information for money. We do not respond to browser "Do Not Track" signals that lack a uniform standard.

16. Children's privacy

The Platform is not directed to anyone under 18. We do not knowingly collect personal information from children. If you believe a child has registered, contact support@suvree.com and we will delete the account.

17. Third-party links

Surveys and reward partners may link to external sites. Their privacy practices are governed by their own policies. We encourage you to review partner notices shown at the start of each study.

18. Changes to this Policy

We may update this Privacy Policy periodically. The "Last updated" date indicates the latest version. Material changes may be communicated by email or prominent notice on the Platform.

19. Contact us

Privacy inquiries or rights requests: support@suvree.com. Please include your registered email and country so we can respond efficiently.